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Terms and Conditions of Purchases Application These "Terms and Conditions of Purchase" together with the "Terms of Use" apply to any sale of products or services (hereinafter "Products or Services") carried out by the company under the name "MENELAOS D. PATELIS" based in Volos, Anth. Gazi 171E, PC 38221, with Α.Φ.Μ. : 152052335 of the Tax Office Volos (hereinafter the "COMPANY" ) through its online store, www.moeshouse.gr (hereinafter "Online Store" ) and constitute the overall binding agreement between the COMPANY and its customers. A) Purchases from "MENELAOS D. PATELIS" 1. Register or Login For security reasons of the transactions, the User of the online store (hereinafter "User" or "Customer" ) before starting the process of submitting his order can register in the online store. To register or connect the User to the online store, only name, mailing address, contact phone and email are required. This information remains strictly confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his registration in the address list / email, he can do so by sending an email to the address info@moeshouse.gr in order to request the deletion or change of his / her kept personal data. 2. Order. Submission and Acceptance 2.1 Submitting an online order - Proposal for the purchase of goods The order of products and / or services is submitted through the completion and sending of the special Order Form that exists in the online store. Before placing the order (checkout), the Customer receives through a special link knowledge of the terms relating to the sale of products and / or services he wishes to obtain and then selects the activation of a relevant icon (indication) "I have read and accept the Terms and Conditions of purchase." With this marking, the Customer expressly and unreservedly states that before submitting his order he received in a clear and comprehensible way knowledge of the following information: i. The main features of the products and / or services ordered, as described on the online store pages. The Customer must check each relevant feature, before submitting his order, so as not to have any doubts about the features and properties of the ordered products and / or services. The COMPANY has no responsibility in case the Customer failed to be adequately informed about the above. ii. Her ID, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier of the ordered products and / or services. iii. Her total price of the products and / or services of the order, including VAT, any other fees and all additional shipping, delivery or mail charges as well as any other costs. When these charges can not reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of the order or in case they could not be calculated during the order were not notified to the Customer by telephone prior to confirmation of receipt of the order, then these are not borne by the Customer without prior notice. his consent. In particular, the listed prices of products and / or services as entered in the online store are the final ones (including the corresponding VAT). The above listed final prices of each product and / or service in the online store do not include shipping costs, which are calculated later in the text of the order based on the choice of shipping method. iv. Of costs of using the means of distance communication for the conclusion of the contract , when it is calculated on the basis of a charge other than the basic invoices. v. Of means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or to provide the services. vi. Of any delivery restrictions and means of payment. vii. The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of his withdrawal. viii. In case the Customer exercises the right of withdrawal after having used the service, he must pay reasonable cost to the COMPANY. ix. When the right of withdrawal is not provided under the Act, the information that the Customer will not have the right to withdraw or, as the case may be, the circumstances in which the Customer loses the right of withdrawal. x. The existence of the COMPANY 's liability for real defects and lack of agreed properties in accordance with articles 534 et seq. of the Civil Code. xi. Where applicable, the existence and conditions of application Customer support after-sales service, after-sales service and commercial guarantees. xii. The duration of the contract, where it is applicable, or, if the contract is for an indefinite period or the automatic extension, the conditions for the termination of the contract. xiii. Where applicable, the minimum duration of the Customer's obligations under the contract. xiv. Where applicable, of existence and of terms of depositing money or other financial guarantees (eg advance payment in case of pre-order etc) to be paid or provided by the Customer, whenever the COMPANY requests it. xv. Where applicable, each standard digital content interoperability with hardware and software of which the COMPANY has knowledge or is reasonably expected to have knowledge. xvi. Where applicable, of possibility of recourse to an out-of-court grievance and redress mechanism to which the COMPANY belongs , as well as the ways of access to it. xvii. The obligation to pay upon submission of the order. The shipment of the order to the COMPANY is a proposal for the purchase of the ordered goods and a declaration of acceptance of all the colors described in the order. If there is no information or acceptance, the Customer is entitled to a refund of this payment. 2.2 Confirmation of receipt of electronic order - Preparation of sale The order is not binding on the COMPANY, before the Customer receives the confirmation of the acceptance of the order by the COMPANY, as described below. The order is considered taken by the COMPANY from the moment the Customer receives a relevant update of the order status with the indication "Order Registration Confirmation" . Order status updates appear on the User's screen and are emailed to the contact email address entered by the User / Customer. The status of the order is constantly updated as and when changes occur during the management of the order. The Customer must check the "Order Registration Confirmation" and immediately inform the COMPANY (no later than 2 hours from the time of receiving the electronic notice marked "Order Registration") in writing for any error, otherwise the information referred to in " Confirmation Order Registration "will be applied in the Sales Contract. During the processing of each registered order, the stock availability of the products of the order is confirmed. In case the availability or delivery time differs from the one indicated on the product page, the Customer will receive a relevant information. In particular, the COMPANY and if it ascertains the availability of the product and the absence of any errors in the online store regarding the pricing or price of the products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it became known to the Customer before the submission of the order. The order is considered binding and the sale is considered to have been drawn up and creates claims of the parties (Customer - COMPANY) only by sending and receiving the above e-mail with the indication "Your order has been shipped" or "Your order is ready to receive". The status of the order is constantly updated as and when changes occur during the management of the Customer's order. The Customer is obliged to check the status of his order and to immediately inform the COMPANY in writing of any error in the order, otherwise the information mentioned in the Order Acceptance Confirmation will be applied to the sales contract. The Customer also has the opportunity to be informed about the progress of the order, by phone (tel: 24210-25337) , or by sending an e-mail (e-mail to: info@moeshouse.gr ). Limitations of Liability: In the context of good faith and transactional ethics, the COMPANY is not obliged to accept orders and enter into sales of products and / or services, which due to typographical or computer error, appear in the online store with incorrect price, ie less or greater than applicable for that period. If in order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are to be used as a whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, so the COMPANY must cancel the entire order. In case of incorrect shipment of non-ordered products or services, their unconditional receipt or failure to inform the COMPANY and return of products can not be considered as consent, acceptance or declaration of intent to purchase them. In case a refund is requested by the COMPANY and the Customer is late to return these products for more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the Customer owes to pay their value. 3. Product availability The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. The COMPANY reserves the right to make its products available if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to make the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his order. Special cases of availability are the following: Upon order: The product will be sought at a supplier of the COMPANY and the Customer will receive information about the availability of the product within 3-5 working days from the submission of his order. In this case an advance payment of part of the price may be requested up to full payment depending on the nature of the item. Pre-ordered: The product is not in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before placing the order, the Customer is notified of the estimated arrival time of the product. The confirmation of receipt by the COMPANY of the pre-order is only a confirmation that the order has been received with the content mentioned and in no case constitutes acceptance of the order or conclusion of terms (preparation) of sale. In this case an advance payment of part of the price may be requested up to full payment depending on the nature of the item. Temporarily Out of Stock: The product has been sold out or canceled or it is not expected to be delivered immediately. Offer & Super offer: The prices of these products are valid until stocks are exhausted. For these products, a strict order of time priority is observed in the execution of orders. The COMPANY notifies the Customer each time the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of assistance due to reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is deemed that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (via email to info@moeshouse.gr ). If the order is canceled and thus the contract of sale is terminated, the COMPANY must return, without undue delay, all the money paid to it by the Customer. Unavailability of order part: If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a whole and the Customer declares that the partial execution of the order does not serve needs or interests, in which case the COMPANY owes cancel the entire order. 4. Delivery of order 4.1. Place of Delivery If the Customer has chosen to pay for his order by credit card, he must, upon receipt of the Product, either from the physical store or from the carrier partner, present at the same time with his identity document and the credit card with which he made the purchase. Free collection from the physical store: In case the Customer chooses when submitting his order, receipt from the physical store , will receive electronic notification of the estimated time of receipt of the order from the store (receipt confirmation). The Customer is obliged to receive his order within five calendar days upon receipt of the relevant receipt notice. If the Customer does not receive the product within five (5) calendar days from the receipt of the notice to be received, the COMPANY reserves the right to withdraw from the sale. In order to receive the order, the Customer must present the order confirmation (order code) and the receipt notice, as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must have with him a special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary for the inspection. of identity card (police ID, passport, etc.). Since after the receipt of the products, the risk goes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his order correctly. Delivery to the place specified by the Customer: In case the product is sent to the place chosen by the Customer , the product is delivered to an external partner - carrier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer's order. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. It is noted that the Customer can choose the transport with his own means and costs, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the external partner-carrier the order confirmation (order code) and the shipment notice, as well as an official identity document (such as a police ID card, or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must demonstrate a special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary to verify the identity (police ID, passport, etc.). Since after the receipt of the products, the risk goes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale. Cost of transportation: Free for orders over € 99 For orders weighing up to 2 kg, the shipping cost is € 3.99 For orders weighing from 2 to 5 kg, the shipping cost is € 5.99 For orders weighing 5 kg and over, the shipping cost starts from 15 € and is adjusted depending on the weight after contacting the transport company. 4.2. Delivery time The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the COMPANY, and is at most thirty (30) days from the time of preparation of the sale , unless otherwise agreed by the parties. confirmed in writing by e-mail. Force majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of the COMPANY or due to force majeure and therefore the COMPANY is entitled to an extension of time for. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he no longer has an interest in the execution of the order, he is entitled to terminate the contract of sale and the COMPANY is obliged to return the price as well as any other amount paid under the contract of sale. 5. Payment Shipping to your place Collection at the store Cash on delivery / Cash Payment by credit / debit Deposit / transfer to a bank account Paypal Any delivered products remain the property of the COMPANY until the final, full and complete payment of the price to it. Cash on delivery charge: Free to pick up from the store For orders weighing up to 2 kg, the shipping cost with the cash on delivery charge is € 4.99 For orders weighing from 2 to 5 kg, the shipping cost with the cash on delivery charge is € 7.99 For orders weighing 5 kg and over, the transfer cost with the cash on delivery charge starts from 20 € and is adjusted according to the weight after contacting the transport company. For orders worth more than € 99, the transfer cost with the cash on delivery charge is set at € 2.00 Any delivered Products remain the property of the COMPANY until the final, full and complete payment of the price to it. 6. Right of withdrawal from the distance contracts based on Law 2251/1994 (as amended by K.Y.A. Ζ1-891 / 2013) - Return of products Customer can return easily the products he has bought from the online store because simply changed its mind, within fourteen (14) days of receipt. The Customer can deliver the products directly to the store or send them at his own expense to the store at Volos, Anth. Gazi 171E PC 38221. In any case for online orders the Customer can before the return of the products to contact the Customer Service department of the COMPANY, either by phone (24210-25337) or by sending an e-mail (email to: info@moeshouse.gr ). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions: (a) Within fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from its delivery (in the case of products) or its receipt (when the Customer has selected "receipt from the store ») And in case of many goods ordered by the Customer with one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal" ). (b) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition he received it . In particular, the returned product must not have been used, must be in excellent condition ("as new"), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations) and with all the contents of the original packaging (instructions for use, specifications and warranties, connection cables, installation software, etc.). In addition, to accept a product return you must to display the original purchase document (retail receipt, invoice) from the person who originally purchased the product and whose details are recorded on the purchase document. (c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return. (d) The declaration of withdrawal is exercised in writing by completing it relevant form and sending it a) either to the postal address of the COMPANY ("MENELAOS D. PATELIS" 171 Anth. Gazi Street, PC 38221, Volos) b) or to the electronic address info@moeshouse.gr and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it. (e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal, to the physical store. The COMPANY, if the Customer wishes, can pick up the product itself, to be returned, from the Customer's place, with a charge of the last amount of € 3.99 . (f) Following the withdrawal statement, the COMPANY is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the COMPANY, once it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the option "collection from the store", the refund to him will be made from the store of the COMPANY. (f) The refund of the price due to withdrawal to the Customer will be made within the latest fourteen (14) working days from the time the COMPANY received proven knowledge of his withdrawal. (g) They are not returned delivery costs only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. (h) The Customer is liable to indemnify the COMPANY, if he made use other than that which is necessary for the determination of the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even by mutual set-off. In case the withdrawal concerns the provision of services, the Customer must pay an amount commensurate with the provided until the withdrawal statement. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer. (j) A product that was sold with an additional gift (eg free memory, etc.) must be returned with the additional gift, otherwise the value of the gift will be deducted from the returned amount. 7. Exceptions to the Right of Withdrawal of par. 6 The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply: In cases where the price of the products has been paid in the physical store and in addition, the products have been received from the physical store, as the sale it is not considered to have been performed remotely. Products which are not suitable for return , for health reasons (eg headphones, hands free, etc.) or for hygiene reasons, and which have been unsealed after delivery, such as personal care items. Products that have used , e.g. have been personalized by registering the device (eg smartphones) Mobile phones without a contract once their packaging has been opened, products that lack the serial number, computers and other custom products (Built-To-Order), open digital memories and USB storage media. Service contracts after the full provision of the service if the execution started with the previous explicit consent of the Customer, and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the COMPANY. In cases of supply digital content not provided on a physical medium , if the execution started with the previous explicit consent of the Customer and the confirmation by him that he loses the right of withdrawal. Claims due to defect or lack of contracted property The Withdrawal of par. 10 hereof does not concern defective products or products in which there is a lack of contracted quality, which are covered by their respective warranties. 8.1. Seller's liability for actual defects or lack of agreed properties In case of liability of the COMPANY for a real defect or for lack of contracted quality of the product ( "legal guarantee" ), the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses the correction or replacement of the product, the COMPANY must make a correction or replacement in a reasonable time. The above by law (AK 540) the rights of the Customer are barred after the lapse two years old for mobile phones. In any case, the Customer finds a defect has the opportunity to contact the online store immediately after delivery on the same day or the next business day at (24210-25337) or by email info@moeshouse.gr . If a product is declared defective by the Customer, the COMPANY expressly reserves the right to diagnose the product as defective by competent technicians. Limitation of Liability: The COMPANY is released from the above obligations if it notified the Customer and so he knew, the lack or defect in the product. In addition, the COMPANY does not provide a guarantee, nor does it guarantee protection for a product sold properly for any specific purpose. 8.2. Supplier Liability and Guarantee New products with a long shelf life ("durable consumer goods") must be accompanied by a written guarantee ("Commercial guarantee") the manufacturer of the product or the company which imported the product into the EU or the company which appears as the manufacturer ("Supplier"). The basic terms of the commercial guarantee are as follows: (a) The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date, if this time is shorter than their probable shelf life. (b) If during the warranty period a defect occurs in the product and the Supplier refuses or delays the repair beyond the time required, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or if not repaired to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. The breach of the obligations by the Supplier, does not affect the validity of the guarantee, which the Customer can invoke and demand from the Supplier its observance. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan. The products available from the COMPANY are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always contains the name and address of the manufacturer, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights conferred by the applicable law. The COMPANY, as long as it is a Supplier according to the above, encloses in its products with long life, the terms that concern their safe use and maintenance, and with which the Customer must comply. The warranty for each durable consumer product is valid according to the manufacturer from the date of purchase and allows the problem to be remedied free of charge, provided that: a) there is a warranty from the dealer and proof of purchase of the device b) Serial No.) and c) damage is not excluded based on the manufacturer's warranty form. REFURBISHED PROGRAM The above does not apply to products participating in the "REFURBISHED" program. For these products, which are not new but used, a limited time commercial guarantee is provided by the manufacturer, according to the specific provisions on the product website. The devices participating in the REFURBISHED program are used and may have visible or non-visible cuts / abrasions on the front and rear housing. The package does not contain instructions for use. 9. Personal Data The Customer fills in personal information (eg name, e-mail address, telephone) in the special Order Form available in the online store, in order to submit to the COMPANY (otherwise "us" or "us") his order for products and / and services. The COMPANY, as the Responsible Processor, collects the information absolutely necessary for the processing of the above transactions entered by the Customer ("personal data" or "Data"), the Customer Data is retained by the COMPANY for the period required for fulfillment of the contract of sale with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the prescription of any claims and for reasons of liquidation. The tax data as well as those required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be destroyed safely, provided that their maintenance is no longer required to fulfill the above purpose or to cover the operational, tax, or accounting requirements of the COMPANY or to defend its rights before a Court or Authority. Customer Data is accessed by the absolutely necessary staff of the COMPANY, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information on the processing of your personal data and the exercise of your rights read on Privacy Policy 10. Final Provisions Contracts through the online store are governed by European and Greek Law , in particular by legislation governing matters relating to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Volos and the Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country. Any dispute that arises and which arises from the contractual relationship between the COMPANY and the Customer, responsible for resolving it are the substantive Courts of Volos . For out-of-court settlement of the dispute , the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr , tel .: 1520, fax: 2103843549), to the Consumer Ombudsman ( www.synigoroskatanaloti.gr , 144 Alexandras Ave., 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Friendly Committees Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country. According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015, the possibility is now provided electronic consumer dispute resolution with the Alternative Dispute Resolution process throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU can use this site https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr . The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint. The protection provided by the provisions of the law on distance contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons , which are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity. If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force. The COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations. All the notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be considered delivered 48 hours after posting).

Τοποθέτηση, παραμετροποίηση, μελέτη και πρόταση αναβάθμισης του χώρου σας σε έξυπνο σπίτι. Services Place At Moeshouse.gr we know that the installation of a smart device can be a challenge for some. Many times additional electrician work is also required to support the operation of smart applications. We provide you with complete installation solutions, where after consultation and selection of your products, our workshop can undertake the presentation of the order at your place and their placement in the indicated places. For details please contact us by phone or mail and we will respond by requesting the necessary information and descriptions to receive a complete offer. Customization A smart device is never smarter than its user. Give a line of operation and bring your smart devices to artificial intelligence levels, configuring them correctly and according to your needs! With many examples of operation and reaction, you can choose the operating logic of your smart device and take full advantage of its capabilities. Only with the advice of Customization from our experienced technicians, you will enjoy a real smart home result. Proposal - Study for upgrade to a smart home We are at your disposal to offer you a complete solution to upgrade your home or the space available for you to manage, in order to make the most of its possibilities and to make your daily life easier and the stay of your guests more enjoyable with a Smart Home experience.

Privacy Policy Privacy Policy The protection of your personal data is important to us! Take some time to read this Privacy Policy and find out how the company with the name "PATELIS D. MENELAOS" based in Volos, 171E Anth Gazi Street, PC 38221, tel. 24214-21751, contact email info@moeshouse.gr (hereinafter the "Company" or "us" or "us"), acting as Processor, collects, stores, uses and generally processes your personal data when you visit, register or use the Company's websites (hereinafter the "Websites") and its mobile applications (hereinafter the "Apps") as well as when you trade with its physical store. This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. For your questions regarding this Privacy Policy, but also any issues related to the processing of your Data and the exercise of your rights, you can contact our Company at the Volos Office, Anth. Gazi 171E, PC 38221 or at the e-mail address info@moeshouse.gr 1. A few words about the Company's Websites The www.moeshouse.gr is the Company's website, where the online store for the exhibition and sale of the Company's products is located. Additionally, through websites www.moeshouse.gr , www.menelaospatelis.gr , www.pigeas.gr , www.diacheiristis.gr , www.promoart1924 , you can access a range of services provided by the Company, such as: Technical Office - Construction / Renovation of Buildings / Apartments / Houses www.menelaospatelis.gr Boat desalination - Sale / Installation / Maintenance / Repair www.pigeas.gr Apartment Building Management Application www.diacheiristis.gr Manufacture of signs, signs - Digital prints www.promoart1924.gr Sending information / advertising material (newsletter) 2. What is personal data The term "personal data" refers to information of individuals, such as name, postal address, e-mail address, contact telephone, etc., which identify or may identify you, hereinafter referred to as "Personal Data or Data". 3. What is the Processing of Personal Data Any operation or sequence of operations performed with or without the use of automated means, on personal data or on personal data sets, such as collection, registration, organization, structure, storage, adaptation or modification, retrieval , the search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction. 4. It is mandatory to provide your Data The provision of the Data to the Company may be necessary to achieve the purposes set out in this Privacy Policy or be optional. The mandatory or optional nature of the Data assignment is indicated by an asterisk (*) next to the personal data of a mandatory nature. If you refuse to provide the information that is marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the others services available on the Websites. The provision of additional Data to the Company, in addition to those that are marked as mandatory, is optional and does not have consequences for the main purposes of data collection, but their provision serves to optimize the quality of services provided. 5. What Data do we collect from you We take care to collect only your absolutely necessary Data, which are appropriate and clear for the intended purpose. This Data includes the following: Data when creating a user account on the Websites or Apps Mandatory: e-mail address *, password (login password) *, name, surname, date of birth. Optional: sheet, postal address, telephone number. Details of your transactions with us, either through our physical stores or through our online store - For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your cart, a list of products you wish to purchase (wish list ), coupon redemptions, websites you visit and how and when you contact us. Shopping interests and preferences, which help us to suggest you specific products and services that interest you - For example, which products do you prefer to receive a personalized offer from us We will request and use only the Data we have collected to suggest products or services of interest to you and to further improve your shopping experience with us. Of course, it is always your choice if you share such information with us. Traffic details of our website or other websites you have browsed before Information collected from the use of cookies in your browser. Learn more about how to use it cookies here . Copies of the documents you provide to prove your age or identity when required by law (such as a copy of a police or student ID). - For example these copies may include details of your full name, address, date of birth and picture of your face (photo). If you provide a passport, the details will also include your place of birth, gender and nationality. Payment information. Your reviews and product reviews. Your image can be recorded on CCTV when you visit our headquarters To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, and the ads that click and enter any search terms. Learn more about this . Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or comments. Educational elements, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job) CHILDREN We comply with the law and do not allow children to register on our Websites and Apps when they are under 16 years old. We will ask for the consent of the parent for the children who participate in the experiences and events of the Company. 6. How we use your Data We want to offer you the best possible shopping experience. To achieve this it is necessary to obtain a complete picture of you, combining the Data we have collected. We then use your Data to offer you offers for products and services that you may be interested in. Legislation for the protection of personal data allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service. Of course, if you ever want to change the way we use your Data, you will find details in the sections "What are your rights" and "How you can exercise your rights" below. Remember, if you choose not to share the Data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a product is available again, we may not be able to help you if you have withdrawn your general consent to receive updates from us. Finally, we inform you that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the confidentiality and protection of Your data performs tasks that are necessary to achieve the goals that are strictly related to the use of our Websites, its services and the sale of products through our Websites. Information on this can be found below in section 9 “Who are the recipients of your Data? How your Data is communicated ". Below you will find details on how we use your Data and why: To provide information about the Websites, Apps and services you request Product orders: The Company processes your Data in order to fulfill its contractual relationship, to process the order of products and / or services, to issue and send your tax documents electronically (e-invoicing) to the electronic address (e-mail) that you yourself have stated during your registration in its online store, to provide customer service, to comply with legal obligations, to oppose, raise or enforce legal requirements. If we do not collect your Data when completing the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered, as well as the implementation of the electronic invoicing process by our Company, in accordance with the provisions of applicable law. In addition, we may retain your Data for a reasonable period of time in order to meet our contractual obligations, such as product returns, as required by law. Creating a User Account: The Company processes your Data in order to provide you with the account functions and to facilitate the purchase of products and / or services. Contact : The Company uses your Data to respond to your requests / inquiries, refund requests and / or complaints. The information you share with us, enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience. Sometimes, we will need to share your Data with a third party that provides a service (such as a courier delivery or a technician visiting your home). Without sharing your personal data, we would not be able to satisfy your request. Here is more information about how we share personal data with third parties. Finding a job : The Company processes your Data for the evaluation of your qualifications and competencies for the position for which you submitted the application or for another position within the Company as well as for reasons of communication with you in relation to this purpose. For the disclosure of information about our products, services and events, as well as for other promotional purposes Sending a newsletter / offers: With your consent, we will use your personal data, preferences and transaction details to inform you via e-mail, internet, telephone and / or social media about related products and services, including personalized / personalized offers , discounts, etc. Of course you have the option to revoke this consent at any time. Web push notifications: Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, news, your wish list and your shopping cart. Of course you can revoke this consent at any time. Participation in Competitions: The Company processes your Data, in case you agree to participate in competitions that it conducts, to notify you if you are a winner of the competition and to deliver your gift. For the operation, improvement and maintenance of our business, products and services Development and improvement of systems and services for the products we provide. We do this based on our legitimate business interests. We want to offer you offers and suggestions that are more relevant to your interests. To help us form a better and more general understanding of you as a customer, we combine your personal data gathered throughout our relationship, for example your shopping history in both our physical stores and our online store. To this end, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, combining this data will help us tailor your experience and decide what inspiration or content to share with you. We also use anonymous customer history data to track trends in different parts of the country. This can then guide what products we display in specific stores. To show you the most interesting content on our Websites or Apps, we will use the Data we hold about your favorite products. This is done based on your consent to receive Apps notifications or - for our Websites - your consent to place cookies on your device. For example, we may display a list of recently viewed products or offer recommendations based on your shopping history and any other data you may have shared with us. To send you research and evaluation requests so we can improve our services. These messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as this helps make our products or services more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences to your online account. For the protection of rights, assets or security, ours or those of others Protect your account from fraud and other illegal activities: This includes the use of your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected locations. Operation of CCTV Systems: In order to protect our customers, premises, assets and associates from crime, we operate CCTV systems in our headquarters that capture images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purpose of preventing or detecting illegal acts. Our goal is to protect our customers, employees and associates from criminal activities. Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud. For our compliance with our obligations arising from the law In order to comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court decision to exchange data with judicial services. To send you communications required by law or necessary to inform you of changes in the services we provide. For example, updates on these privacy notices, product recall notices, and legally required information about your orders. These service messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations. 7. For what purpose do we process your Data? We collect your Data for the purposes of the provided products and / or services of our Company and especially for: a) the management of the sale of our products and / or services, e.g. your communication and information regarding the availability of products and the progress of your order, the issuance and sending of your tax documents in electronic form (e-invoicing), the execution of your order, the sending of products, the management of your debts to the COMPANY, the realization of returns and the provision of guarantees. b) your service based on the current government measures (eg click inside, click away), c) compliance with the obligations imposed by the current legislation e.g. tax legislation, e-commerce directive, d) controlling, improving and adapting to your preferences and choices regarding our products and / or services; e) the sending, by electronic or traditional means, of administrative, technological, organizational and / or commercial information for products and / or services of the Company. f) our customer satisfaction research, the promotion of our products and / or services, the sending of newsletters for our products and / or services. g) the evaluation of applications and CVs for the purpose of recruitment in our Company. 8. What is the legal basis for the processing of your Data by the Company? Data protection law defines a number of reasons why a company may collect and process your personal data, including: the terms of our contractual relationship your consent, where required. For example when you choose to receive a newsletter. When collecting your personal data, we will always inform you what data is necessary in relation to a particular service. the Company's obligations arising from the law (eg tax legislation, e-commerce legislation, etc.) the legal interest of our Company. In certain cases, we collect your Data in a way that is reasonably expected as part of the operation of our business and that does not substantially affect your rights, freedoms or interests. For example: - We will use your shopping history to send you or make personalized offers. - We also combine the customer history of multiple customers to identify trends and ensure that we can keep up with market demand or develop new products / services. 9. Who are the recipients of your Data - How is your Data communicated? Access to your Data is the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and our partner companies or third party service providers, who process your Data as Processors on our behalf and in accordance with our orders. Data Disclosure by the Company The Company shares your Data with: Companies of the Company group for the purposes and within the terms mentioned above in section 7 of this Privacy Policy Third party service providers that process personal data on behalf of the Company, for example (indicatively mentioned) for the processing of credit cards and payments, the electronic issuance and sending of your tax documents (e-invoicing), transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, management of brand and product promotions, Google, Facebook, as well as management of certain services and data. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data. Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law; and our policies, (iii) our own protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting) To other third parties when you yourself have given your consent Notification from you When you use certain social media items on our Websites or Apps, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage your use of the Company's social media in order to control the information you make available through the Company's social media data. The following is the policy we apply to those with whom we share your Data in accordance with the above: We provide only the information needed to perform their specific services. They may use your Data only for the exact purposes set forth in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of the data you hold will be deleted or made anonymous. To enhance your customer experience on our Websites and Apps, we use the following companies, which will process your Personal Data as part of their contracts with us: Google Instagram Twitter Facebook YouTube General Postal 10. How do we ensure that Editors respect your Data? The Executors on our behalf have agreed and committed contractually with the Company: to maintain confidentiality, not to send your Data to third parties without the permission of the Company, take appropriate security measures, comply with the legal framework for the protection of personal data and in particular Regulation 979/2016 / EU (otherwise GDPR). 11. International Data Transfer The personal data we collect (or process) in the context of our Websites and Apps will be stored in the respective country where the servers on which our website is stored are located. However, some of the recipients of the Data with whom the Company shares your Personal Data may be located in countries other than the one where your Personal Data was originally collected. Legislation in those countries may not provide the same level of data protection as the country that originally provided your Personal Data. However, when we transfer your Personal Data to recipients in other countries, including the US, we are committed to protecting your Personal Data as described in this Privacy Policy and in accordance with applicable law. We take steps to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not provide an adequate level of protection. We use various measures to ensure that your Personal Data transferred to these countries enjoys adequate protection in accordance with data protection rules. These include signing the Contract Clauses, certifying that the recipient has adopted European binding rules or complying with the EU-US and Switzerland-US Privacy Shield. 12. How long do we keep your Data? We retain your Personal Data for as long as necessary to fulfill the purposes set forth in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, the data will be deleted completely or anonymously, for example by aggregation with other data, so that they can be used in an unrecognizable way for statistical analysis and business planning. Some examples of customer data retention periods: Orders When you place an order, we will retain the personal information you have given us for five years so that we can comply with our legal and contractual obligations. In the case of some products, such as electrical items, we will keep the data for 10 years. Guarantees If your order included a warranty, the relevant personal data will be retained until the end of the warranty period. Newsletter Your statement of consent for sending a newsletter is kept for as long as a newsletter is sent to you by the Company and in any case not more than six months from the cessation of sending it. 13. Is your Data safe? We are committed to safeguarding your Personal Data. Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. We use the most modern and advanced methods, to ensure maximum safety. The website www.moeshouse.gr uses the TLS protocol, for secure online commercial transactions. This encrypts all the Data you provide, including your credit card number, name and address, so that it can not be decrypted or changed when you transfer it over the Internet. Additionally, the information used to identify you as an account user is twofold: the Password and the Personal Security Code (Password). Each time you enter your details, you are given access to your personal account. This process is achieved securely through encryption during their transfer to the Internet and the servers of the Company. By the same token, you are allowed to change your Personal Security Password as often as you wish. After entering the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and you are solely responsible for maintaining the confidentiality of the password by third parties. These measures shall be reviewed and amended as necessary. 14. What are your rights? You have got right of access in your personal data. This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority. You have got right of correction inaccurate personal data. If you find that your Data is incorrect, you can ask us to correct it (eg name correction or change of address notification). You have the right to delete / forget. You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis. You have got right of portability of your Data. You can ask us to receive in readable form the Data you have provided or ask us to pass it on to another processor. You have the right to restrict processing. You can ask us to restrict the processing of your Data for as long as your processing objections are pending. You have got right of objection and revocation of consent in the processing of your Data. You may object to the processing of your Data and we will stop the processing of your Data unless there are other compelling and legitimate reasons prevailing over your right. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future validity. By choosing do not receive Marketing Communications. You can choose not to receive marketing communications of the Company by modifying your options in the user account (my profile) of our Websites. You can also choose not to receive marketing communications by changing the email and sms records by clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the contact details in the "Questions and Comments" section below. In case we rely on our legitimate interest. In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so if we do not believe we have a legitimate compelling reason to continue processing your Personal Data. 15. How can you exercise your rights? To exercise your rights you can submit a relevant request to us at the postal address of the Company PATELIS D. MENELAOS, Volos, Anth. Gazi 171E, PC 38221) or at its email address, ( info@moeshouse.gr ) with the title "Exercise of Right" and we will take care to examine it and answer you as soon as possible. Exceptionally: If you wish to correct your Data in your user account, you can log in to it and make any correction / change without the need to submit a Request. If you wish to withdraw your consent to send a newsletter (newsletter) you can do so by selecting the link "To delete from the" newsletter mailing list "click here" located at the bottom of each newsletter. if you wish not to receive web push notifications from the Company you can disable the option from your browser setting. Identity check To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorized a third party to make a request on your behalf, we will ask them to prove that they have your permission to act for this purpose. 16. When do we respond to your Requests? We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your Request is complex or there is a large number of your Requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you. If your Requests are manifestly unfounded or excessive, in particular due to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to follow up on the Request. . 17. What is the applicable law when we process your Data? Applicable Law is the Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data. The competent courts for any disputes arising related to your Data are the Courts of Volos. 18. Where can you go if we violate the applicable law for the protection of your Personal Data? You have the right to submit a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data. 19. How will you be informed of any changes to this Policy? We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect and we will notify you in any appropriate way. We encourage you to read this Policy from time to time to know how your Data is protected. This Privacy Policy was last modified on December 15, 2021. 20. Questions and Comments? We hope this Privacy Policy has helped you understand how we handle your Personal Data and your rights to control the handling of our Company. If you have any unresolved questions, or any comments or concerns you may have about our Privacy Policy please contact our Data Protection Officer who will be happy to assist: Email to the email address: info@moeshouse.gr on Privacy Policy or Letter to our company, at the address Anth. Gazi 171E, PC 38221, Volos, Greece, on Privacy Policy.