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Terms and Conditions of Purchases

Application

These "Terms and Conditions of Purchase" together with the "Terms of Use"  apply to any sale of products or services (hereinafter "Products or Services") carried out by the company under the name "MENELAOS D. PATELIS" based in Volos, Anth. Gazi 171E, PC 38221, with Α.Φ.Μ. : 152052335 of the Tax Office Volos (hereinafter the "COMPANY" ) through its online store, www.moeshouse.gr (hereinafter "Online Store" ) and constitute the overall binding agreement between the COMPANY and its customers.

A) Purchases from "MENELAOS D. PATELIS"  

1. Register or Login

For security reasons of the transactions, the User of the online store (hereinafter "User" or "Customer" ) before starting the process of submitting his order can register in the online store. To register or connect the User to the online store, only name, mailing address, contact phone and email are required. This information remains strictly confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his registration in the address list / email, he can do so by sending an email to the address  info@moeshouse.gr  in order to request the deletion or change of his / her kept personal data.

2. Order. Submission and Acceptance

2.1 Submitting an online order - Proposal for the purchase of goods

The order of products and / or services is submitted through the completion and sending of the special Order Form that exists in the online store. Before placing the order (checkout), the Customer receives through a special link knowledge of the terms relating to the sale of products and / or services he wishes to obtain and then selects the activation of a relevant icon (indication)  "I have read and accept the Terms and Conditions of purchase." With this marking, the Customer expressly and unreservedly states that before submitting his order he received in a clear and comprehensible way knowledge of the following information:

  • i. The main features of the products and / or services ordered, as described on the online store pages. The Customer must check each relevant feature, before submitting his order, so as not to have any doubts about the features and properties of the ordered products and / or services. The COMPANY has no responsibility in case the Customer failed to be adequately informed about the above.

  • ii. Her  ID, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier  of the ordered products and / or services.

  • iii. Her  total price of the products and / or services of the order, including VAT, any other fees and all additional shipping, delivery or mail charges as well as any other costs. When these charges can not reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of the order or in case they could not be calculated during the order were not notified to the Customer by telephone prior to confirmation of receipt of the order, then these are not borne by the Customer without prior notice. his consent. In particular, the listed prices of products and / or services as entered in the online store are the final ones (including the corresponding VAT).  The above listed final prices of each product and / or service in the online store do not include shipping costs, which are calculated later in the text of the order  based on the choice of shipping method.

  • iv. Of  costs of using the means of distance communication for the conclusion of the contract , when it is calculated on the basis of a charge other than the basic invoices.

  • v. Of  means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or to provide the services.

  • vi. Of any  delivery restrictions and means of payment.

  • vii. The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of his withdrawal.

  • viii. In case the Customer exercises the right of withdrawal after having used the service, he must pay  reasonable cost to the COMPANY.

  • ix. When the right of withdrawal is not provided under the Act, the information that the Customer  will not have the right to withdraw  or, as the case may be, the circumstances in which the Customer  loses the right of withdrawal.

  • x. The existence of the COMPANY 's liability for  real defects and lack of agreed properties  in accordance with articles 534 et seq. of the Civil Code.

  • xi. Where applicable, the existence and conditions of application  Customer support after-sales service, after-sales service and commercial guarantees.

  • xii. The duration of the contract, where it is applicable, or, if the contract is for an indefinite period or the automatic extension, the conditions for the termination of the contract.

  • xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.

  • xiv. Where applicable, of existence and of  terms of depositing money or other financial guarantees  (eg advance payment in case of pre-order etc) to be paid or provided by the Customer, whenever the COMPANY requests it.

  • xv. Where applicable, each  standard digital content interoperability  with hardware and software of which the COMPANY has knowledge or is reasonably expected to have knowledge.

  • xvi. Where applicable, of  possibility of recourse to an out-of-court grievance and redress mechanism to which the COMPANY belongs , as well as the ways of access to it.

  • xvii. The obligation to pay upon submission of the order.

The shipment of the order to the COMPANY is a proposal for the purchase of the ordered goods and a declaration of acceptance of all the colors described in the order. If there is no information or acceptance, the Customer is entitled to a refund of this payment.

2.2 Confirmation of receipt of electronic order - Preparation of sale

The order is not binding on the COMPANY, before the Customer receives the confirmation of the acceptance of the order by the COMPANY, as described below.
 

The order is considered  taken  by the COMPANY from the moment the Customer receives a relevant update of the order status with the indication  "Order Registration Confirmation" . Order status updates appear on the User's screen and are emailed to the contact email address entered by the User / Customer. The status of the order is constantly updated as and when changes occur during the management of the order. The Customer must check the "Order Registration Confirmation" and immediately inform the COMPANY (no later than 2 hours from the time of receiving the electronic notice marked "Order Registration") in writing for any error, otherwise the information referred to in " Confirmation Order Registration "will be applied in the Sales Contract.

During the processing of each registered order, the stock availability of the products of the order is confirmed. In case the availability or delivery time differs from the one indicated on the product page, the Customer will receive a relevant information. In particular, the COMPANY and if it ascertains the availability of the product and the absence of any errors in the online store regarding the pricing or price of the products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it became known to the Customer before the submission of the order. The order is considered  binding  and the sale is considered to have been drawn up and creates claims of the parties (Customer - COMPANY) only by sending and receiving the above e-mail with the indication  "Your order has been shipped" or "Your order is ready to receive".
 

The status of the order is constantly updated as and when changes occur during the management of the Customer's order. The Customer is obliged to check the status of his order and to immediately inform the COMPANY in writing of any error in the order, otherwise the information mentioned in the Order Acceptance Confirmation will be applied to the sales contract.
 

The Customer also has the opportunity to be informed about the progress of the order, by phone  (tel:  24210-25337) , or by sending an e-mail (e-mail to:  info@moeshouse.gr ).

 
Limitations of Liability: In the context of good faith and transactional ethics, the COMPANY is not obliged to accept orders and enter into sales of products and / or services, which due to typographical or computer error, appear in the online store with incorrect price, ie less or greater than applicable for that period. If in order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are to be used as a whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, so the COMPANY must cancel the entire order.

In case of incorrect shipment of non-ordered products or services, their unconditional receipt or failure to inform the COMPANY and return of products can not be considered as consent, acceptance or declaration of intent to purchase them. In case a refund is requested by the COMPANY and the Customer is late to return these products for more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the Customer owes to pay their value.

3. Product availability

The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. The COMPANY reserves the right to make its products available if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to make the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his order.  Special cases of availability  are the following:

  • Upon order: The product will be sought at a supplier of the COMPANY and the Customer will receive information about the availability of the product within 3-5 working days from the submission of his order. In this case an advance payment of part of the price may be requested up to full payment depending on the nature of the item.

  • Pre-ordered: The product is not in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before placing the order, the Customer is notified of the estimated arrival time of the product. The confirmation of receipt by the COMPANY of the pre-order  is only a confirmation  that the order has been received with the content mentioned and in no case constitutes acceptance of the order or conclusion of terms (preparation) of sale. In this case an advance payment of part of the price may be requested up to full payment depending on the nature of the item.

  • Temporarily Out of Stock: The product has been sold out or canceled or it is not expected to be delivered immediately.

  • Offer & Super offer: The prices of these products are valid until stocks are exhausted. For these products, a strict order of time priority is observed in the execution of orders.

 

The COMPANY notifies the Customer each time the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of assistance due to reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is deemed that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (via email to  info@moeshouse.gr ). If the order is canceled and thus the contract of sale is terminated, the COMPANY must return, without undue delay, all the money paid to it by the Customer.
 

Unavailability of order part:  If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a whole and the Customer declares that the partial execution of the order does not serve needs or interests, in which case the COMPANY  owes  cancel the entire order.

4. Delivery of order

4.1. Place of Delivery

If the Customer has chosen to pay for his order by credit card, he must, upon receipt of the Product, either from the physical store or from the carrier partner, present at the same time with his identity document and the credit card with which he made the purchase.

 

Free collection from the physical store: In case the Customer chooses when submitting his order,  receipt from the physical store , will receive electronic notification of the estimated time of receipt of the order from the store (receipt confirmation). The Customer is obliged to receive his order within five calendar days upon receipt of the relevant receipt notice. If the Customer does not receive the product within five (5) calendar days from the receipt of the notice to be received, the COMPANY reserves the right to withdraw from the sale. In order to receive the order, the Customer must present the order confirmation (order code) and the receipt notice, as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must have with him a special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary for the inspection. of identity card (police ID, passport, etc.). Since after the receipt of the products, the risk goes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his order correctly.
 

Delivery to the place specified by the Customer: In case the product is sent to the place chosen by the Customer , the product is delivered to an external partner - carrier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer's order. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. It is noted that the Customer can choose the transport with his own means and costs, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the external partner-carrier the order confirmation (order code) and the shipment notice, as well as an official identity document (such as a police ID card, or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must demonstrate a special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary to verify the identity (police ID, passport, etc.). Since after the receipt of the products, the risk goes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale.

Cost of transportation:

  • Free for orders over € 99

  • For orders weighing up to 2 kg, the shipping cost is € 3.99

  • For orders weighing from 2 to 5 kg, the shipping cost is € 5.99

  • For orders weighing 5 kg and over, the shipping cost starts from 15 € and is adjusted depending on the weight after contacting the transport company.  

 

4.2. Delivery time

The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the COMPANY, and is at most thirty (30) days from the time of preparation of the sale , unless otherwise agreed by the parties. confirmed in writing by e-mail.
Force majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of the COMPANY or due to force majeure and therefore the COMPANY is entitled to an extension of time for. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he no longer has an interest in the execution of the order, he is entitled to terminate the contract of sale and the COMPANY is obliged to return the price as well as any other amount paid under the contract of sale.

5. Payment

  • Shipping to your place

  • Collection at the store

  • Cash on delivery / Cash

  • Payment by credit / debit

  • Deposit / transfer to a bank account

  • Paypal
     

Any delivered products remain the property of the COMPANY until the final, full and complete payment of the price to it.

 

Cash on delivery charge:

  • Free to pick up from the store

  • For orders weighing up to 2 kg, the shipping cost with the cash on delivery charge is € 4.99

  • For orders weighing from 2 to 5 kg, the shipping cost with the cash on delivery charge is € 7.99

  • For orders weighing 5 kg and over, the transfer cost with the cash on delivery charge starts from 20 € and is adjusted according to the weight after contacting the transport company.

  • For orders worth more than € 99, the transfer cost with the cash on delivery charge is set at € 2.00  

 

Any delivered Products remain the property of the COMPANY until the final, full and complete payment of the price to it.

6. Right of withdrawal from the distance contracts based on Law 2251/1994 (as amended by K.Y.A. Ζ1-891 / 2013) - Return of products

Customer can return  easily  the products he has bought from the online store because  simply changed its mind, within fourteen (14) days of receipt. The Customer can deliver the products directly to the store or send them at his own expense to the store at Volos, Anth. Gazi 171E PC 38221. In any case for online orders the Customer can before the return of the products to contact the Customer Service department of the COMPANY, either by phone (24210-25337) or by sending an e-mail (email to:  info@moeshouse.gr ). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

  • (a) Within fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from its delivery (in the case of products) or its receipt (when the Customer has selected "receipt from the store ») And in case of many goods ordered by the Customer with one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter  "Withdrawal" ).

  • (b) This withdrawal is  unjustified  and the Customer must return the product exactly in the excellent condition he received it . In particular, the returned product must not have been used, must be in excellent condition ("as new"), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations) and with all the contents of the original packaging (instructions for use, specifications and warranties, connection cables, installation software, etc.). In addition, to accept a product return you must  to display the original purchase document  (retail receipt, invoice) from the person who originally purchased the product and whose details are recorded on the purchase document.

  • (c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return.

  • (d) The declaration of withdrawal is exercised  in writing  by completing it  relevant form  and sending it a) either to the postal address of the COMPANY ("MENELAOS D. PATELIS" 171 Anth. Gazi Street, PC 38221, Volos) b) or to the electronic address  info@moeshouse.gr and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.

  • (e) The Customer is obliged to return the products  within fourteen (14) calendar days  from the day on which he notified the withdrawal, to the physical store. The COMPANY, if the Customer wishes, can pick up the product itself, to be returned, from the Customer's place, with a charge of the last amount of € 3.99 .

  • (f) Following the withdrawal statement, the COMPANY is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the COMPANY, once it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the option "collection from the store", the refund to him will be made from the store of the COMPANY.

  • (f) The refund of the price due to withdrawal to the Customer will be made within the latest  fourteen (14) working days  from the time the COMPANY received proven knowledge of his withdrawal.

  • (g)  They are not returned  delivery costs only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

  • (h) The Customer is liable to indemnify the COMPANY, if he made use other than that which is necessary for the determination of the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even by mutual set-off. In case the withdrawal concerns the provision of services, the Customer must pay an amount commensurate with the provided until the withdrawal statement. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer.

  • (j) A product that was sold with an additional gift (eg free memory, etc.) must be returned with the additional gift, otherwise the value of the gift will be deducted from the returned amount.

7. Exceptions to the Right of Withdrawal of par. 6

The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply:

  • In cases where the price of the products has been paid in the physical store and in addition, the products have been received from the physical store, as the sale  it is not considered to have been performed remotely.

  • Products which  are not suitable for return , for health reasons (eg headphones, hands free, etc.) or for hygiene reasons, and which have been unsealed after delivery, such as personal care items.

  • Products that have  used , e.g. have been personalized by registering the device (eg smartphones)

  • Mobile phones without a contract once their packaging has been opened,  products that lack the serial number, computers and other custom products (Built-To-Order), open digital memories and USB storage media.

  • Service contracts after the full provision of the service  if the execution started with the previous explicit consent of the Customer, and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the COMPANY.

  • In cases of supply  digital content not provided on a physical medium , if the execution started with the previous explicit consent of the Customer and the confirmation by him that he loses the right of withdrawal.

Claims due to defect or lack of contracted property

The Withdrawal of par. 10 hereof does not concern defective products or products in which there is a lack of contracted quality, which are covered by their respective warranties.

8.1. Seller's liability for actual defects or lack of agreed properties

In case of liability of the COMPANY for a real defect or for lack of contracted quality of the product ( "legal guarantee" ), the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses the correction or replacement of the product, the COMPANY must make a correction or replacement in a reasonable time.


The above by law (AK 540) the rights of the Customer are barred after the lapse  two years old  for mobile phones.
In any case, the Customer finds a defect has the opportunity to contact the online store immediately after delivery on the same day or the next business day at
  (24210-25337) or by email  info@moeshouse.gr . If a product is declared defective by the Customer, the COMPANY expressly reserves the right to diagnose the product as defective by competent technicians.


Limitation of Liability: The COMPANY is released from the above obligations if it notified the Customer and so he knew, the lack or defect in the product. In addition, the COMPANY does not provide a guarantee, nor does it guarantee protection for a product sold properly for any specific purpose.

8.2. Supplier Liability and Guarantee

New products with a long shelf life ("durable consumer goods") must be accompanied by a written guarantee  ("Commercial guarantee")  the manufacturer of the product or the company which imported the product into the EU or the company which appears as the manufacturer ("Supplier"). The basic terms of the commercial guarantee are as follows:

(a) The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date, if this time is shorter than their probable shelf life. (b) If during the warranty period a defect occurs in the product and the Supplier refuses or delays the repair beyond the time required, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or if not repaired to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. The breach of the obligations by the Supplier, does not affect the validity of the guarantee, which the Customer can invoke and demand from the Supplier its observance. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan. The products available from the COMPANY are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always contains the name and address of the manufacturer, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights conferred by the applicable law. The COMPANY, as long as it is a Supplier according to the above, encloses in its products with long life, the terms that concern their safe use and maintenance, and with which the Customer must comply. The warranty for each durable consumer product is valid according to the manufacturer from the date of purchase and allows the problem to be remedied free of charge, provided that: a) there is a warranty from the dealer and proof of purchase of the device b) Serial No.) and c) damage is not excluded based on the manufacturer's warranty form.

 

REFURBISHED PROGRAM

 

The above does not apply to products participating in the "REFURBISHED" program. For these products, which are not new but used, a limited time commercial guarantee is provided by the manufacturer, according to the specific provisions on the product website. The devices participating in the REFURBISHED program are used and may have visible or non-visible cuts / abrasions on the front and rear housing. The package does not contain instructions for use.

9. Personal Data

The Customer fills in personal information (eg name, e-mail address, telephone) in the special Order Form available in the online store, in order to submit to the COMPANY (otherwise "us" or "us") his order for products and / and services. The COMPANY, as the Responsible Processor, collects the information absolutely necessary for the processing of the above transactions entered by the Customer ("personal data" or "Data"), the Customer Data is retained by the COMPANY for the period required for fulfillment of the contract of sale with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the prescription of any claims and for reasons of liquidation. The tax data as well as those required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be destroyed safely, provided that their maintenance is no longer required to fulfill the above purpose or to cover the operational, tax, or accounting requirements of the COMPANY or to defend its rights before a Court or Authority. Customer Data is accessed by the absolutely necessary staff of the COMPANY, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information on the processing of your personal data and the exercise of your rights read on  Privacy Policy

10. Final Provisions

Contracts through the online store are governed by  European and Greek Law , in particular by legislation governing matters relating to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Volos and the Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country.
 

Any dispute that arises and which arises from the contractual relationship between the COMPANY and the Customer, responsible for resolving it are the substantive  Courts of Volos . For  out-of-court settlement of the dispute , the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens,  www.efpolis.gr , tel .: 1520, fax: 2103843549), to the Consumer Ombudsman ( www.synigoroskatanaloti.gr , 144 Alexandras Ave., 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Friendly Committees Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country.
 

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015, the possibility is now provided  electronic consumer dispute resolution  with the Alternative Dispute Resolution process throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU can use this site  https://webgate.ec.europa.eu/odr/main/?event=main.home.show  for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784  info@eccgreece.gr . The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

The protection provided by the provisions of the law on distance contracts, as well as these terms, is emphasized that it applies to
  transactions only with natural persons , which are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity.

If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force. The COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.

All the
  notifications must be made in writing  (by hand, by e-mail, fax or letter by first class mail, which will be considered delivered 48 hours after posting).

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